Account deletion
From the app
Open Settings → the “Account and data” section → “Delete account” and confirm the deletion. The profile is deleted immediately after the server verifies the request; the Game will continue to work with a new empty profile.
Without access to the app
Write to us with the subject “Account deletion — Backgammon Long Chaikhana” and state your in-game name. Do not send the recovery code, store password, passport or payment details. We may ask for a secure confirmation sufficient to protect another person’s account from deletion.
What will be deleted
The active profile, the technical access pair and the recovery code, game progress and statistics, virtual balances, rewards, cosmetics, name and avatar, as well as the record of acceptance of the initial notice. The server also deletes the linked RevenueCat Customer profile. Deletion from the app is carried out immediately; a manual request without access to the app may take up to 30 days.
What may be retained
Payment identifiers needed for refunds, accounting and protection against double crediting are unlinked from the game profile. Records of completed games and tournaments are kept without the name and avatar, as “Deleted player”, so as not to destroy the results of other participants. Other data is retained only when required by law or by the investigation of a specific incident.
Subscription and restoring purchases
Deleting the game account does not cancel a store subscription. If you no longer need the subscription, cancel it in Google Play. After a new game profile is created, an active subscription and restorable purchases can be linked using the “Restore purchases” button. Coin packs that have already been spent are not restored.