Support
Contact us
From the game (fastest): Settings → “Found a bug?”. Describe what happened and, if you like, leave an email for our reply. Your profile ID, the game version and device details are added to the message automatically.
By email: support@kngames.ru. Include your profile ID (shown in the “Found a bug?” window), device model and game version. Never send passwords, your recovery code or payment details.
FAQ
How do I move the game to a new device?
There is no login and password: your profile, coins and purchases are tied to the device. On the old device open Settings → “Recovery code” → “Get code” and write down the 12 digits. On the new device open the same item, tap “Enter code” and type the digits — the profile moves to the new device.
A purchase is missing or disappeared after reinstalling
Open the game shop and tap “Restore purchases”: it restores the permanent ad removal. Coin packs that have been spent are not restored. If the purchase still does not appear, write to us and include the order ID from your App Store receipt.
How do I get a refund?
Purchases are paid through the App Store, and refunds are issued by Apple: send a request at reportaproblem.apple.com. The developer cannot refund an App Store payment.
How do I delete my account?
Settings → “Account and data” → “Delete account”. Without access to the game, follow the instructions on the Account deletion page.
Where are the game rules?
Settings → “Rules and help”.